cantona Platform Privacy Notice

This page describes what we collect when you use cantona and how we keep that data protected. We collect personal information—name, email, phone, national ID number, payment details—solely to operate our platform, verify your account, process deposits and withdrawals, and comply with anti-money-laundering (AML) and Know-Your-Customer (KYC) regulations.

Our cantona platform stores your data on encrypted servers. We do not share your information with third parties except where legally required. This privacy notice outlines our data practices, your rights, and how to contact us about your data. We update this notice periodically; continued use of cantona after changes means you accept the updated notice.

Our cantona service operates only where local law permits. Users are responsible for verifying that access and use comply with their jurisdiction's regulations and data protection laws.

What data we collect on cantona

When you register a cantona account, we collect:

Identity information: Full name, date of birth, national ID number (KTP or passport)
Contact details: Email address, phone number
Address: Residential address for address verification
Payment information: Payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), account numbers, transaction history
Account activity: Login history, game records, prediction history, winnings and losses
Device information: IP address, browser type, operating system, device identifiers
Communication: Support tickets, messages between you and our cantona team

We collect this data directly from you during registration, account verification, deposits, withdrawals, and support interactions. We do not purchase or receive data from third parties except where required for payment processing or fraud prevention.

KYC collection: We collect identity and address data to comply with anti-money-laundering regulations. This data is required before your first withdrawal from cantona.

How we use your data on cantona

We use your data for these purposes:

Account management: Create and maintain your cantona account, verify your identity, manage login and password recovery
Payment processing: Process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers
Regulatory compliance: Know-Your-Customer (KYC) verification, anti-money-laundering (AML) screening, fraud prevention
Game settlement: Record your predictions and game activity, settle outcomes, credit winnings
Customer support: Respond to your inquiries, resolve disputes, provide technical assistance
Security: Detect unauthorized access, prevent fraud, protect cantona infrastructure
Legal obligations: Respond to government requests, comply with court orders, investigate criminal activity

We do not use your data for marketing purposes unless you opt in. We do not share your data with third parties for their marketing use.

Where we store your cantona data

Our cantona servers may sit outside your jurisdiction. Your data is encrypted in transit and at rest on our secure servers. We use standard encryption protocols (TLS 1.2 or higher) to protect data during transmission. Access to cantona user data is restricted to authorized personnel who require access to perform their duties.

We retain your cantona data for the duration of your account and for a reasonable period after account closure to comply with legal obligations (typically 5–7 years for financial records). You may request permanent deletion of your data after this retention period, subject to legal holds.

Third parties and data processors on cantona

Our cantona platform uses third-party processors for specific functions:

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet receive your payment data to process deposits and withdrawals
Identity verification services: Third-party KYC providers verify your identity documents
Hosting and infrastructure: Our cantona servers are hosted by cloud service providers
Fraud and security: Anti-fraud services screen transactions for suspicious activity

We require all third-party processors to sign data-protection agreements and follow the same security standards as cantona. We do not share your data with processors without your explicit knowledge of their role.

cantona data protection summary

We collect identity, contact, payment, and activity data only for cantona operations and legal compliance.
We encrypt all data in transit and at rest on secure servers.
We do not share your data with third parties except where legally required or for payment processing.
We retain your data for account duration plus a legal retention period (5–7 years).
You have the right to access, correct, and request deletion of your data.

Your rights regarding cantona data

Under applicable data protection laws, you have the right to:

Access: Request a copy of all data cantona holds about you
Correction: Request that we correct inaccurate or incomplete data
Deletion: Request deletion of your data after the legal retention period
Portability: Request that we provide your data in a portable format for transfer to another service
Objection: Object to our use of your data for certain purposes (e.g., fraud detection)

To exercise these rights, contact our cantona support team with your account details and the specific right you are invoking. We respond to data requests within 30 days. If we deny a request, we provide a reason.

Cookies and tracking on cantona

Our cantona platform uses cookies and similar tracking technologies to:

Keep you logged in to your cantona account
Remember your preferences and settings
Analyze how you use cantona to improve our service
Detect and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit cantona functionality (e.g., you may need to log in on each visit). We do not use cookies to track you across other websites; our tracking is limited to cantona.

Security and data breaches on cantona

We at cantona take security seriously. We encrypt all data, use multi-factor authentication, monitor for unauthorized access, and conduct regular security audits. However, no system is completely secure. If we detect a data breach affecting cantona users, we notify affected individuals without undue delay (typically within 72 hours) and provide details of the breach, affected data, and mitigation steps.

If you suspect unauthorized access to your cantona account, reset your password immediately via the "Forgot Password" flow and contact our support team. Do not share your password with anyone.

Contact and jurisdiction on cantona

If you have questions about this cantona privacy notice or our data practices, contact our support team through the in-app Help menu, email, or phone. We respond to privacy inquiries within 30 days.

This privacy notice applies to cantona users in all supported jurisdictions. Our cantona service operates only where local law permits. If your jurisdiction has specific data protection laws (e.g., GDPR in Europe), those laws may override this notice. We comply with applicable data protection regulations in the jurisdictions where we operate.

Our cantona platform respects your data privacy and security. We collect data only for legitimate operational and legal purposes, encrypt and protect that data, and do not share it with third parties except where required. You have rights to access, correct, and delete your data. Contact our support team to exercise these rights or report privacy concerns.